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Frequently Asked Questions



Except for registered trademarks and other protected trade names, Hodges Badge Company, Inc. shall have the right to use customers' orders and product designs in its promotional literature, catalogs and website, and by placing this order the customer authorizes such use by Hodges Badge Company, Inc. All EXCLUSIVE full color stock designs, multicolor ribbons, and trophy columns copyrighted 2002-2014 by Hodges Badge Company, Inc.

Many of our custom products are handmade and individually crafted. Actual colors and sizes may vary from catalog or website specifications


Printing & Customizing Shipping
Payment Policies & Discounts Ordering
Quick Ship Awards/Express Line Ribbons
Rosettes Sashes
Buttons Rider/Exhibitor Numbers
Medals Banners & Decals
Prizes and Specialty Awards Additional Charges
Crystal & Glass Awards Return Policy
 

Shipping

Why are you asking for my event date and delivery date?

We want to ensure that you receive your order on time for your event and delivered when you are available to accept it.

How do you ship packages?

We ship using UPS delivery services.
Once a package is turned over, UPS terms and conditions of delivery apply to your order.

Do you offer Saturday delivery?

Packages which must be delivered on Saturday, where Saturday service is available, are subject to a $15.00 per package charge. Please call 1-800-556-2440 to order and schedule Saturday delivery. This option is not available on the website.


When will air shipping be applied to my order?

Orders needed in 7-12 working days pay no premium processing fees. Depending on where you live, you may have to pay for air shipping to get your products on time.


When will 2nd Day Air shipping be applied to my order?

Orders needed in 5-6 days pay a 30% premium processing fee plus 2nd Day shipping charges.


When will Next Day shipping be applied to my order?

Orders needed in 1-4 days pay a 30% premium processing fee plus Next Day Air shipping charges.


Are any items shipped separately?

Certain items may be shipped separately to meet delivery needs. An example would be an order containing ribbon products, engraved silver items, trophies or rider numbers. Heavier items are shipped separately to avoid damage to other products (i.e. ribbons); For more accurate information, call our Customer Service department Mon – Fri, 8am – 6pm EST at (800) 556-2440.


How are the banners shipped?

Banners are rolled and delivered in a cardboard tube to avoid damage.


How are the Canvas Prints shipped?

Depending on the size of the print, the canvas will be shipped rolled around a tube. Stretching and framing are not available.


How are window decals shipped?

Window Decals are boxed and shipped in sheets.

Does Hodges ship internationally, including to Canada?

Yes, however a quote for international shipping charges is required. The website does not apply a shipping fee for international orders. A customer service representative will contact you once we receive your web order to provide a shipping quote.

Are there any fees associated with shipping to Canada?

Yes. We ship to Canada using UPS and it’s e-tailor Brokerage Program (eBP).

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax).

A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

Please visit the UPS Custom Clearance Page for more information.

Does Hodges ship to PO Boxes?

No. All orders require a street address for delivery.

What are your shipping charges?

Click here to see shipping charges chart

What happens if UPS can not deliver a package due to an incorrect address?

UPS requires a complete, valid street address for delivery. If you fail to give us your complete shipping address and UPS determines they need an "Address Correction" in order to deliver your package, you will be charged a $20.00 "Address Correction" fee, per box. This fee is charged directly to us from UPS. To avoid this charge, please be sure to give us your complete billing address information, including Suite, Apartment, Floor, etc. UPS address correction fees are applied to any order with an incorrect address including orders where UPS corrects the address before delivering to the customer as well as orders returned to us with an incorrect address. If an address correction fee applies and/or reshipment is required, this charge will be billed to you separately.

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Payment Policies & Discounts

What methods of payment does Hodges Badge Company accept?

We accept all major credit cards and personal checks. Because your order is custom printed, your credit card will be charged immediately when your order is released into production.

Does Hodges Badge Company offer terms?

We offer Net 30 terms to recognized governmental agencies and D&B rated corporations who complete an application for an open account. Because of the length of time creditors need to collect information, you should expect a credit approval to take at least 3-6 weeks. While your application is pending, we appreciate the use of credit cards when possible. Payment in full is required prior to approval to process any order. Due to the custom nature of our products, all custom award sales are final.

Can Hodges Badge Company bill me?

Yes, if you are a school, college, hospital, county extension, government agency, municipality and can send us a signed written Purchase Order. Other customers may establish a Net 30 account as stated above.

Does Hodges Badge Company offer any discounts?

At various times throughout the year, Hodges will have special offers, sales or discounts available to its customers. To be notified of such special, sales or discounts sign up for our emails on our homepage.

Annually from December 1 - February 15 we will take 10% off your prepaid order - prepayment by credit card is required. Not valid on orders wanted in less than 7 days. This offer cannot be combined with any other type of offer.

Please note that regardless of when your order is to be delivered, your credit card will be charged when the order is placed. If you have any questions, please contact customer service at info@hodgesbadge.com or call 800-556-2440.

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Return Policy

What is your return policy?

The policy is as follows:
- All “Stock” or “Quick Ship” merchandise may be returned with a restocking fee equal to 10% of the merchandise value.
- Custom Printed or engraved products cannot be returned unless we made an error in customization or your awards arrived damaged.
- There are no returns on discontinued or clearance items.

Returns will not be accepted without a Return Authorization number. Please call Customer Service (1-800-556-2440) prior to any return for return approval and a return authorization number. This number allows both you and Hodges Badge Company to track the progress of your shipment back to us.

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Printing and Customization

Can I print 4-H or use the 4-H emblem (logo) on my awards?

Yes. Hodges Badge Company, Inc. is a licensed, authorized user of the 4-H name and emblem as approved by NIFA/USDA and can provide you with 4-H awards bearing the 4-H logo and marks.

Are there any restrictions when printing the 4-H emblem (logo) on my awards?

Yes. The 4-H emblem (logo) can only be printed in gold or green on your awards with the exception of the printed metallic inserts for GFL, LFL, ST, GEM and XBX medals. We have received prior authorization from the National 4-H Headquarters to print in black on these specific medals only.

How can Division/Title/Name charts be submitted to be printed on my awards?

A Division/Title/Name chart can only be submitted electronically by email or by using the upload tool found on the homepage in the right hand column and within individual products. Charts not submitted electronically will be subject to a chart preparation fee.

How are Places usually printed?

Unless otherwise requested First Place through Tenth Place are printed horizontally on two lines. Eleventh and Twelfth Place are printed as abbreviations (11th Place and 12th Place) on two lines.

How are CHAMPION and RESERVE CHAMPION usually printed?

On streamer lengths of 12"+ they are printed vertically unless a customer requests horizontal print.

Can I get borders printed on flat ribbons, rosettes and sashes?

Yes for an additional cost.
For rosettes - the cost is based on streamer length.

9"=$.20
12"=$.25
15"= $.30
18"=$.35
24"=$.45
30”=$.55
36”=$.65

For flat ribbons - the cost is $.10 per ribbon.
You can select gold stripes, horse and rider, snaffle bit, swimmer, paw print and metallic green 4-H Emblem designs. These borders are available on 2" and 2 1/2" satin ribbon.

Please also refer to our 170 and 180 series ribbons where the cost of the border is included in the price.

Can I get my custom cast medals in bright gold or bright silver finishes?

Yes. For bright gold and bright silver finishes an additional cost of $1.00 per piece will be added to the price.

Can I print my custom logo or artwork?

Yes. Customization is our specialty. There is a one-time die charge of $40.00. Designs for dies must be black & white. Artwork charges may apply ($60/hour) if artwork does not meet requirements.

Please note, we track use of all custom artwork. If it is noted in the file that your design has NOT been used in 3 YEARS, we will discard it.

What is a die?

A die is a tool responsible for cutting the shape of the design out of the printing material or foil. A die is to the material like a cookie cutter is to dough.

What is a line change?

A line change is any one or two words of 14 characters or less that change in printing. There is a $1.00 charge for each line change. This charge is not available on the website and will be calculated once we have the order in customer service.

Can I get more than 10 lines of text printed on my ribbon?

Yes. There is an additional charge of $1.00 per line. This option is not available on the website.

What is a leaf change?

A leaf (foil) change is when you change the color of print on your ribbon or rosette. The first color is FREE. Each additional leaf change is $1.50 each. This charge is not available on the website and will be calculated once we have the order in customer service.

What printing set up charges apply to orders?

Printing set up charges applies to custom orders of:
- Less than 25 rosettes per style, print or streamer length. Order will incur a $10.00 set up charge.
- Less than 100 flat ribbons per style, print or length. Order will incur a $10.00 set up charge.
- Less than 25 printed neck ribbons/drapes w/ medals. Order will incur a $10.00 set up charge.

How do I submit my engraving text for orders?

When ordering engraved items on the website you simply submit your engraving within each product. If ordering via mail, fax, phone or email please type up your engraving, proof read and then email it to info@hodgesbadge.com (no faxes please).

Will my custom awards look just like the products on the website and in the catalog?

Many of our custom products are handmade and individually crafted. Actual colors and sizes may vary from specifications listed.

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Ordering

How can I place an order?

You can place orders by mailing the order form with a credit card number or check; over the phone with a credit card; by fax with a credit card; by email (do not email credit card info) or on-line with a credit card. If you have any questions, email info@hodgesbadge.com or call customer service at 1-800-556-2440; international customers, please call 1-401-682-2000.

How long will it take to make my order?

Most products are manufactured 9-12 working days after we receive your approval to begin production. Larger or complex orders will require more production time.

When will additional processing and shipping fees be applied to my order?

Orders delivered within the 7-12 working days pay no premium processing fee but depending on where the order is being delivered, air shipping charges may apply. If your order needs to be delivered in 5-6 working days, there is a 30% premium processing fee, plus 2nd Day shipping charges. If your order needs to be delivered in 1-4 working days, there is a 30% premium processing fee, plus charges for Next Day Air. Note: There is a minimum premium processing fee of $15.

Can you total up my order?

Yes, for many orders, customer service representatives can let you know the cost immediately. On more complicated orders, we can only provide you with an immediate estimate. We have learned it is best to review the order, make sure everything is correct, and contact you within 24 hours with the total.

Can I order the same product as last year but change the date?

Yes. We keep detailed records of all orders placed within the last 2 years. We can easily take your order over the phone and match it to your previous order. Customers with web accounts can view their web order history right on-line for orders placed after June 2010.

Please note: orders older than 3 years are not kept on file. If you have a copy of a previous order that is significantly backdated and want to reorder it, please share it with our customer service department.

Can I place a Rush order?

Yes. We will accept orders for faster delivery when possible and premium processing fees will be incurred. For fastest service, orders should be paid by credit card. Because our items are handmade, some items may not be available for rush delivery. Please call customer service to discuss your needs.

Web orders received after 5:00 pm, Eastern Standard Time will be processed the following business day.

What do the Rush charges for Rush orders include:

Most products are manufactured 7-12 working days after we receive your approval to begin production. If your order needs to be delivered in 1-4 working days, there is a 30% premium processing fee, plus charges for Next Day Air. If your order is needed in 5-6 working days, there is a 30% premium processing fee plus 2nd Day Shipping charges. Orders needed in 7-12 working days pay no premium processing fees but, depending on where you live, you may have to pay for air shipping to get your products on time. Note that the minimum premium processing fee is $15. Saturday delivery, scheduled over the phone, adds $15 per box.

Are there any minimum requirements for orders?

- Custom orders have a minimum order charge of $25.00.
- Quick Ship (Stock) orders have a minimum order charge of $10.00.
- Less than 25 rosettes per style, print or streamer length will incur a $10.00 set up charge.
- Less than 100 flat ribbons per style, print or length will incur a $10.00 set up charge.
- Less than 25 printed neck ribbons/drapes w/ medals will incur a $10.00 set up charge.
- Rush Orders have a minimum Premium Processing fee of $15.00.
- Customized multicolor side streamers have a minimum of 300 rosettes

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Quick Ship Awards / Express Line

What are Quick Ship Awards?

This a special line of awards that if ordered by phone can ship in 24 hours when requested if order is place by Noon EST. These awards can ship in 24 hours with no premium processing fees but air shipping may apply depending on where you live and requested delivery date.
When ordering Quick Ship Awards on the web, the earliest you can schedule delivery is in 3 days.

What is the Express Line?

The Express line is a group of products including the Quick Ship Awards that can ship in 72 hours when requested. These awards can ship in 72 hours with no premium processing fees but air shipping may apply depending on where you live and requested delivery date.

Items marked express are only available to ship in 72 hours if a stock design or a custom design on file with Hodges Badge Company is used on the award. Any award ordered with a new custom design will require a die, die charges and standard production time.

Can I custom print a quick ship item?

No. Quick Ship items are only available as shown or noted.

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Rosettes

Can I customize my rosette centers?

Yes. Customization is our specialty. Please specify which center you would like to use (button, satin center or gold rim) and submit your artwork to us. For a custom logo or title, there is a $10.00 set-up charge for less than 25 rosettes that have a gold rim or satin center. For new custom designs, there is a $40 die charge. Artwork charges may apply ($60/hour).

Please note, we track use of all custom artwork. If it is noted in the file that your design has NOT been used in 3 YEARS, we will discard it.

Can I select a custom medal for my rosette centers?

Yes. Please call 1-800-556-2440 for more information and options.

Can I customize my rosette with a Mum Center?

Yes, for select rosettes a mum center is available. There is an additional fee of $2.25 per rosette.

NOTE: Mum centers can only be ordered by phone and mum center colors may vary slightly from rosette colors. Please call 1-800-556-2440 for more information and options.

Can I customize my rosette with a Satin Center?

Yes. There is an additional fee of $.15 per rosette.

NOTE: Satin Center colors may vary slightly from rosette colors.

What set up fees are associated with Rosettes?

Less than 25 rosettes per style, print, or streamer length incur a $10.00 set up charge. This applies every time you order, even if the printing is exactly the same as a previous order. The charge covers type casting which cannot be saved from order to order, press preparation and heating time.

How are rosette centers printed?

Depending on the customer selection, rosette centers are printed via digital printing onto a button top, hot stamped onto a circular piece of cardboard and inserted into a gold rim or hot stamped onto a satin button.

How do I use Hodges Badge Company's replacement streamers?

If you wish to remake or recondition rosettes from a previous event, we offer new printed center streamers. When ordering, select the appropriate ribbon length. To replace a rosette center streamer, simply cut off the older one and while folding back the bottom of the rosette, staple the new streamer in place. Additional charges may apply for line changes.

Is there a minimum order amount on custom rosette centers?

If you order less than 25 custom rosette gold rim or satin centers you will incur a $10 set up fee.

When ordering on-line, how do I specify rosettes with 2-tone or champion colors?

The first color (Ribbon Color) specified will always be the printed center streamer. For 2-tone, Ribbon Color 2 and Ribbon Color 3 will be used for the outer streamers. For champion colors, Ribbon Color 2 will be used for the left streamer and Ribbon Color 3 will be used for the right streamer.

What is the cost to get a satin center on a rosette?

Stock designs or custom designs printed on a satin rosette center add $.15 to the cost of each rosette.

What is the cost to get a custom button center on a rosette?

Stock designs or custom designs printed on a button rosette center are FREE; however artwork charges may apply.

Can I change the design in the center of my rosettes?

Yes. Your first center is Free. Each change will cost $1.50.

Can I order printing on two or three streamers?

Yes, however there is a $10.00 (2) streamer print charge plus $.15 per rosette as well as a (3) streamer print charge of $20.00 plus $.30 per rosette.

Can I get my rosettes packaged individually?

Yes. We offer individual packaging in plastic bags for one to three streamer rosettes with 9" - 18" streamers at an additional cost of .75 per rosette.

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Sashes

How long are animal sashes?

The standard overall length of an animal sash neck band is 52" long. The loop includes a velcro seam at the neck for easy presentation.

For suggested animal sizes follow list below:

Small Dogs (Jack Russells, etc.) = 16"
Medium Dogs (Spaniels, etc.) = 30"
Miniature Horse Yearlings = 36"
Miniature Horses = 40"
Large Dogs (Labradors, etc.) = 40"
Sheep & Goats = 40"
Ponies & Yearling Horses = 48"
Dairy & Beef Cattle = 52"
Large Animals & Horse Breeds = 64"

How long are rider sashes? And, how are they joined for presentation?

The overall length of the sash is 72". Sashes are joined at the shoulder by Velcro(R) and can be adjusted for size. The size of the sash can be adjusted 6 inches.

Can I customize my sash with a Mum Center?

Yes, for select sashes a mum center is available. There is an additional fee of $2.25 per sash. Mum centers can only be ordered by phone. Please call 1-800-556-2440 for more information and options.

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Buttons

Can I order consecutively numbered buttons?

Yes. There is a $60.00 set up fee to consecutively number buttons. Please specify numbers in special instructions.

Is there any charge for completely customizing my button with photos and text?

Yes. There is a $60.00 set up fee. Supply us with an Excel file containing names, dates and field names of your photos. Photos submitted must be 300DPI CMYK TIF files. When using a photograph on a button; the quality of the photo appearing on the button is determined by the quality of the photo submitted. We do not touch up or restore photographs. If artwork is required, it will be charged at $60.00 an hour. Most designs require less than 15 minutes of artwork time. There is a $10.00 charge for color changes.

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Rider/Exhibitor Numbers

Are Hodges Badge Company's rider numbers water resistant?

Yes. Our rider numbers are made from a semi-flexible, white, water-resistant, wax impregnated piece of cardboard (similar to milk carton material).

Do custom rider numbers get die charges?

No.

Why do numbers ship separately?

All numbers ship separately to avoid crushing your ribbons in transit. There may be an additional charge to ship numbers separately from your ribbon purchase. We will also ship numbers with other printed supplies, such as forms, earlier than the balance of your order unless you request that the boxes be shipped together.

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Prizes & Specialty Awards

Can I get the Canvas Print framed?

Stretching and framing are not available. Depending on the size of the print, the canvas is printed and shipped rolled around a tube.

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Crystal & Glass Awards

How long of a lead time (notice) do I need to give you when ordering high end crystal or glass award?

We need 12 working days from the day artwork/order is approved and paid to manufacture your orders of glass and high end crystal awards.

Can I get high end crystal or glass awards shipped 2nd Day or Next Day Air?

No. We do not offer 2nd Day or Next Day Air delivery on these pieces. They can only be shipped ground.

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Medals

Can I get my medals packaged individually?

Yes. We offer individual packaging in plastic bags for any style of pin-on or neck ribbon with medal at an additional cost of $.50 per bag. Please call 1-800-556-2240 to order this service.

How are designs printed on the AS, MS, GEM, ST, LFL, GFL, and XBX medals? How are the printed centers attached to the medals?

These full color medals are manufactured by hand and your design will be applied directly onto the medal center. The background will be white unless your artwork covers the whole circumference. We will size your design accordingly to the medal which you have ordered.

What kind of lead time (notice) do I need to give you when ordering custom spin cast medals?

A 6 week lead time is necessary for all spin cast medal orders. The 6 week calendar starts upon approval of the artwork/order and payment has been received. If you should need your medals in less time, a full color or metallic insert medal is the alternative.

What printing set up charges apply to medal orders?

Printing set up charges apply to custom orders of less than 25 printed neck ribbons/drapes w/ medals. Orders will incur a $10.00 set up charge. This applies each time you order, even if the printing is exactly the same as a previous order.

Can I get printing on both sides (left and right) of the neck ribbon?

Yes. 2-sided neck ribbon printing is available by phone. Add $.20 to price of each medal with neck ribbon

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Banners & Decals

Can I get printing on both sides of a banner?

Yes. Please call 1-800-556-2440 for pricing and sizes available.

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Ribbons

Can I get Point, Square or Hemmed ribbons without a record card?

No because of our manufacturing set-up. If we do not offer a record card that is applicable to your use, we will make the ribbons with a blank white card.

What printing set up charges apply to ribbon orders?

Printing set up charges apply to custom ribbon orders of less than 100 flat ribbons per style, print or length. Orders will incur a $10.00 set up charge. This applies each time you order, even if the printing is exactly the same as a previous order.

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Additional Charges

What are your design charges?

To customize a flat ribbon, a gold rim rosette center or a satin rosette center with a new hot stamped custom design a die must be made. The charge for a new die is $40. Larger dies for flat ribbons may be an extra charge. Once the die is made, no additional charges apply on future orders of 25+ rosettes ($10.00 set up applies to orders of less than 25 rosettes). If the artwork supplied for the die does not meet requirements additional charges may apply.

What is the cost to get a satin center on a rosette or sash?

Stock designs or custom designs printed on a satin rosette or sash center add $.15 to the cost of each rosette or sash.

What is the cost to get a custom button center on a rosette or sash?

Stock designs or custom designs printed on a button rosette or sash center are FREE; however artwork charges may apply.

What is the cost to a Mum Center?

The Mum Center is only available for select rosettes and sashes. There is an additional fee of $2.25 per rosette and sash. Mum centers can only be ordered by phone. Please call 1-800-556-2440 for more information and options.

Can I change the design in the center of my rosettes?

Yes. Your first center is Free. Each change will cost $1.50.

Can you design my logo or work on my custom design?

We have a full service art department. The charge for artwork is $60.00 an hour.

What is a line change?

A line change is any one or two words of 14 characters or less that change in printing. This does not include changes of up to 6 standard places. There is a $1.00 charge for each line change. This charge is not available on the website and will be calculated once we have the order in customer service.

Can I get more than 10 lines of text printed on my ribbon?

Yes. There is an additional charge of $1.00 per line. This option is not available on the website.

What is a leaf change?

A leaf (foil) change is when you change the color of print on your ribbon or rosette. The first color is FREE. Each additional leaf change is $1.50 each. This charge is not available on the website and will be calculated once we have the order in customer service.

What does the set up charge cover?

The charge covers type casting which cannot be saved from order to order, press preparation and heating time. More than one set up charge may apply to an order for small quantities which cannot be combined.

Each set up charge also allows you to have 6 standard place changes (1st-12th Place, Champion).

Are there any additional charges for Red, White and Blue or Rainbow Ribbon?

Yes, unless included in the price of the product additional charges may apply to the following:
Satin Flat Ribbons - add $.06 per ribbon
Satin Neck Ribbon - add $.20 per ribbon
Satin Drape Ribbon - $.05 per ribbon
Satin 50yd Ribbon Rolls - add $12.50 per roll
Satin 100yd Ribbon Rolls - add $25.00 per roll

What happens if UPS can not delivery a package due to an incorrect address?

UPS requires a complete, valid street address for delivery. If you fail to give us your complete shipping address and UPS determines they need an "Address Correction" in order to deliver your package, you will be charged a $20.00 "Address Correction" fee, per box. This fee is charged directly to us from UPS. To avoid this charge, please be sure to give us your complete billing address information, including Suite, Apartment, Floor, etc. UPS address correction fees are applied to any order with an incorrect address including orders where UPS corrects the address before delivering to the customer as well as orders returned to us with an incorrect address. If an address correction fee applies and/or reshipment is required, this charge will be billed to you separately.